Frequently Asked Questions (FAQ)


❓ FAQ – Frequently Asked Questions

πŸ›’ How do I order?

  1. Choose your product
  2. Add it to cart
  3. Pay securely with PayPal, Klarna or credit card

🚚 How long does shipping take?

πŸ“¦ Usually 7-14 business days, as some items are shipped from abroad.

🎁 Is there free shipping?

βœ… Yes, from 25 € order value – shipping free

πŸ’Έ Plus: 10% off when you buy 2+ items

πŸ” Can I return items?

πŸ•’ 14 days right of return after delivery

🚫 Exclusion of return for:

  • Prayer rugs
  • Azan watches
  • Perfume
  • Henna products

πŸ“¬ Return address:

Rania Matschilles

Antoniusweg 8

85386 Eching – Germany

πŸ“¦ Return shipping costs are borne by the customer.

πŸ’° How does the refund process work?

After receipt & inspection of the goods:

➑️ Refund within 7 days

πŸ“¦ How do I return something?

🧾 You can:

  • Use your own return label
  • Or request a QR code from us – simply show it at the post office

πŸ“© Questions?

Write to us via the contact form or on Instagram @Layali.shop