Frequently Asked Questions (FAQ)

❓ FAQ – Frequently Asked Questions

🛒 How do I order?

1. Choose your product
2. Add it to cart
3. Pay securely with PayPal, Klarna or credit card

🚚 How long does shipping take?

📦 Usually 7-14 business days, as some items are shipped from abroad.

🎁 Is there free shipping?

✅ Yes, from 25 € order value – shipping free

💸 Plus: 10% off when you buy 2+ items

🔁 Can I return items?

🕒 14 days right of return after delivery

🚫 Exclusion of return for:

• Prayer rugs
• Azan watches
• Perfume
• Henna products

📬 Return address:

Rania Matschilles

Antoniusweg 8

85386 Eching – Germany

📦 Return shipping costs are borne by the customer.

💰 How does the refund process work?

After receipt & inspection of the goods:

➡️ Refund within 7 days

📦 How do I return something?

🧾 You can:

• Use your own return label
• Or request a QR code from us – simply show it at the post office

📩 Questions?

Write to us via the contact form or on Instagram @Layali.shop